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How it works

Enjoy your city! ValleyBike Share sets you free to explore Pioneer Valley (Amherst, UMass campus, Holyoke, Northampton, South Hadley and Springfield) on two wheels.

ValleyBike Share is designed to provide all users with a seamless cycling experience

1

REGISTER

Become a member and use the ValleyBike Share bikes regularly.

Choose your membership type and enroll.

Become a Member

Want to use ValleyBike Share regularly? Choose your membership type and enroll here. Expect to find a membership card in your mailbox in a few days.

You can activate the membership card on the website or begin using the system immediately with the ValleyBike Share Mobile App.


Want to use ValleyBike Share occasionally? You have two options:

- Find one of our on-street station kiosk locations and follow the subscription steps. With a simple credit card payment you will be issued a temporary card providing you with access to a Single-Trip, Day Pass or Go Pass.

- Download the ValleyBike Share Mobile App and follow the subscription steps. Your phone will then give you direct access to Single-Trip, Day Pass or Go Pass.

2

RENT A ValleyBike SHARE BIKE

Walk to a station, choose your ValleyBike Share bike, and unlock it with your membership card or the ValleyBike Share Mobile App.

Walk to a station and choose your ValleyBike Share bike.

Ride through Pioneer Valley (Amherst, UMass campus, Holyoke, Northampton, South Hadley and Springfield) and explore its surroundings, then return the bike to any docking station when you are finished. The first 45 minutes of every ride is included in all memberships.

 

Unlocking your Bike

Tap your ValleyBike Share card on the screen located between the handlebars, or gain access directly on the Mobile App.

 

Follow the on-screen instructions and the bike will unlock. You are now free to enjoy your ride!

 

Stations can be found on the ValleyBike Share Maps or Mobile App.

3

PEDAL AND RIDE

As you enjoy your ride, use the convenient bike screen to keep an eye on your rental time.

The secondary lock can be used on regular bike racks for any quick stops you need to make along the way.

Keep an eye on the rental time.

The first 45 minutes of each ride is included in all memberships. Overtime Charges are as follows for all types of memberships:

 

Each Additional 30 Minutes + $2.00

 

Keep an eye on the clock or the timer on the bike to return the ValleyBike Share bike accordingly.

 

Want to run an errand? You can use the secondary lock for a quick stop.

When you’re ready, park your ValleyBike Share bike, place the lock in its slot and wait for the locking signal to turn on. The ValleyBike Share bike will still be rented under your name and the timer continues to run until you return it to a docking station. To unlock, tap your membership card on the identified section of the bike screen or use your Mobile App. You can then continue to ride.

4

RETURN YOUR BIKE

Choose any station and park your ValleyBike Share bike in the dock. When you see the “docked bike” indication appear on the bike screen or hear the return sound, you have properly returned your bike.

ValleyBike Share bikes can also be returned even when docking stations are full.

Choose any station and park your ValleyBike Share Bike

When you see the “docked bike” indication appear on the bike screen or hear the return sound, you have properly returned your bike.

When you’re ready for your next ride, go to any station and do it again. It’s easy as 1, 2, 3.

 

What if all the docks at the station are full?

When docking stations are full, you have two options to return your bike:

- Our technology recognizes when stations are full, and you can use the station kiosk to request free additional time and move to another station. Simply tap your membership card on the kiosk card reader and follow the on-screen steps. You will be given 15 additional minutes at no charge to park at a new station.

- You can also contact us at 1-833-825-2453 to create a virtual space at your current location and dock your bike using the secondary lock. To do this, simply activate the bike’s secondary lock by placing the lock in its slot. The bike screen and sound will indicate that the bike has been locked. When the secondary lock is used in a virtual zone near the station, the Bewegen bike is considered returned and your rental will end.

Pricing

A membership for everyone. Choose the option that best suits your needs.

Membership

 

On the website, Mobile App, or at the kiosks.

 

 

Want to ride often?

 

Register on the website to receive a membership card and user login. With a membership you have the freedom to use ValleyBike Share bikes as many times as you wish every day. The first 45 minutes of each ride is included in your membership. If you start a new ride on the same day, the 45 minute time is reset, meaning that you will only be charged overtime fees if a single ride lasts over 45 minutes.

Annual Membership

$

80.00

Registered online membership plan

First 45 minutes of each ride are included. *

Monthly Membership

$

20.00

Registered online membership plan

First 45 minutes of each ride are included. *

* Notes:

You can ride as many times per day as you wish.

The first 45 minutes of each ride are included in your membership.

Switching to a new ValleyBike Share bike will reset the 45 minute ride time.

Overtime Charges are only incurred if you go over 45 minutes during a single ride.


Want to ride longer?

You can choose to ride for long periods of time if needed. Simply continue biking beyond the 45 minute ride time and enjoy the experience.



Prices for riding longer

After 24 consecutive hours, if the ValleyBike Share bike has not been returned, it will be considered stolen and a fee of $2000 will be charged to your credit card, unless reported to ValleyBike Share differently. If you have a problem, please call customer service at 1-833-825-2453.

Delivery and Timing Policy:

Products will be mailed and require a minimum of 10 business days to process. ValleyBike Share is not responsible for loss or damage of mail and customer is required to notify ValleyBike Share in writing if product is not received within 12 business days of initial purchase.

 

Return/Refund Policy:

All sales are final. In the event of a discrepancy, customer is required to notify ValleyBike Share in writing, if a refund is deemed appropriate 14 business days is required for processing.

Want to ride often?

 

Excited to use Bike Share? Sign up for a Founding Member Pass for unlimited rides up to 60 minutes on the website.

Annual Founding Member

$

90.00

YEARLY PASS

First 60 minutes of each ride are included.*

 

Buy an Annual Founding Membership available until launch on June 28th.

Register Now

* Notes:

You can ride as many times per day as you wish.

The first 60 minutes of each ride are included in your membership.

Switching to a new ValleyBike Share bike will reset the 60 minute ride time.

Overtime Charges are only incurred if you go over 60 minutes during a single ride.


Want to ride longer?

You can choose to ride for long periods of time if needed. Simply continue biking beyond the 60 minute ride time and enjoy the experience.



Prices for riding longer

After 24 consecutive hours, if the ValleyBike Share bike has not been returned, it will be considered stolen and a fee of $2000 will be charged to your credit card, unless reported to ValleyBike Share differently. If you have a problem, please call customer service at 1-833-825-2453.

Delivery and Timing Policy:

Products will be mailed and require a minimum of 10 business days to process. ValleyBike Share is not responsible for loss or damage of mail and customer is required to notify ValleyBike Share in writing if product is not received within 12 business days of initial purchase.

 

Return/Refund Policy:

All sales are final. In the event of a discrepancy, customer is required to notify ValleyBike Share in writing, if a refund is deemed appropriate 14 business days is required for processing.

Want to bike around and enjoy the city?

You can choose to have riding access for a few hours or days without being a full-time subscriber.

Not a member?

Membership type available on the kiosk

Monthly Membership

$

20.00

Single-Trip Pass

$

2.00

Day Pass (unlimited 45 minute trips for 24 hours)

$

6.00

Go Pass ($5 to signup, then $2 per trip)

$

5.00

Look for a station with kiosk and pay at the station’s kiosk with your credit card. The kiosk will provide you with a ValleyBike Share membership card that you can use for the rental time you purchased.

 

Use the Mobile App to get your membership. Get a Monthly Membership, Single-Trip, Day Pass or Go Pass directly on the Mobile App. Follow the subscription steps and start using the system right away.
 

You can freely leave and take a ValleyBike Share bike from any docking station during your rental time. You can also do intermediate stops outside of stations by using the secondary lock on the bike. At the end you must return the ValleyBike Share bike to a docking station.

 

* Notes:

You can ride as many 45 minute trips as you wish in 24 hours with a Day Pass. ($2 every 1/2 hour over 45 minutes per trip)

The first 45 minutes of each ride are included in the Single-Trip and Day Pass.

Switching to a new ValleyBike Share bike or docking and undocking will reset the 45 minute ride time.

Overtime Charges are incurred only if you go over 45 minutes at one time.

Go Pass after $5 registration fee, each ride is $2 for as long as you keep your membership. (additional $2 every 1/2 hour over first 45 minutes per trip)



Want to ride longer?

After 24 consecutive hours, if the ValleyBike Share bike has not been returned, it will be considered stolen and a fee of $2000 will be charged to your credit card, unless reported to ValleyBike Share differently. If you have a problem, please call customer service at 1-833-825-2453.

Return/Refund Policy: All sales are final. In the event of a discrepancy, customers are required to notify ValleyBike Share in writing. If a refund is deemed appropriate, 14 business days are required for processing.

Sponsors

EFFIX logo

ValleyBike Share and Bewegen work in collaboration with Effix for all partnerships.

 

Many partnership/sponsorship packages are available, including:

 

Title Sponsor

This high visibility branding opportunity gives you the system naming rights, the bicycle, and station branding, as well as naming on print, digital, social and outreach initiatives. It is often compared to the naming rights of major sports stadiums

 

Station Sponsor

This alternative sponsorship option provides the naming rights and branding of the chosen station(s), which includes the physical and digital naming of this asset. It can be bundled with the purchase of the add panel at that same station.

 

Service Sponsor

This option offers the opportunity for a service sponsor to become the official provider for a specific element related to ValleyBike Share. This can include visibility related to maintenance team and vehicles, telecommunications, energy etc. Our operations provider, Corps Logistics, is a corporation that supports local veterans, that are often previously homeless.

 

Digital

This option offers high exposure through the website, mobile app and social media advertising.

 

Ad Panel

This on-street advertising option offers a 2’X4’ retro-lit ad panel at a chosen location(s).

Want to learn more about partnership opportunities? Contact us!

 

By email: partnerships@bewegen.com

 

*** Prices, visibility and terms depend on the partnership type; please schedule a meeting with our team for exact details.

 

Thank you to our station sponsors!

                          

 

 

 

 

 

About Us

ValleyBike Share

The communities of Amherst, Holyoke, Northampton, South Hadley, and Springfield, along with the University of Massachusetts and the Pioneer Valley Planning Commission have contracted a collaboration and partnership with Bewegen Technologies and Corps Logistics to bring bike share to our region.

To meet Pioneer Valley’s unique challenges, ValleyBike Share is designed to promote short bike trips within core communities, where clusters of large employers, colleges, shopping, tourist destinations and residents can readily be connected.

Indicators & stats

Want to know how ValleyBike Share is helping Pioneer Valley (Amherst, UMass campus, Holyoke, Northampton, South Hadley and Springfield)?

Check out how we’re doing. Everyone is invited to use our data to analyze and study the positive impacts ValleyBike Share is having on Pioneer Valley. Together, we can improve the vibrancy, connectivity, and livability across Pioneer Valley!

Stats
Total distance ( mi )
78,167
Total trips
39,219
Active members
872
All time members
1,120
2018 Occasional members
5,957
All-time Occasional members
5,957
Favorite return stations
1st
South End/Main Street
2nd
Court Square
3rd
Kenefick Park
Favorite check-out stations
1st
South End/Main Street
2nd
Court Square
3rd
Kenefick Park
Bewegen